At H&N Jewelry, we value our customers and strive to provide the highest level of satisfaction with every purchase. If, for any reason, you are not completely satisfied with your jewelry item, we offer a transparent and hassle-free refund and return policy, ensuring your peace of mind.

Eligibility for Returns:

  • Returns are accepted within 30 days of purchase.
  • Item must be unused and in original condition with receipt.
  • Personalized/customized items are eligible for return only if defective or damaged upon arrival.

Returns Process:

  • To initiate a return, contact our customer service team with your order details and reason for return via phone or email.

Return Shipping:

  • You are responsible for return shipping costs, unless the item is defective, damaged, or there was an error on our part.
  • We recommend using a reliable and trackable shipping method for a safe return.

Inspection and Refund:

  • Upon receiving the returned item, our team will inspect it for eligibility.
  • If the item meets the criteria, we will process a refund using the original payment method.
  • Please allow for a reasonable processing time for the refund to appear in your account, based on your bank or payment provider.

Exchanges:

  • We do not offer direct exchanges.
  • To exchange an item, please follow the return guidelines and place a new order for the desired item.

Non-Refundable Items:

  • Some items, like earrings or promotional/clearance purchases, may be non-refundable.
  • Check the product description or contact customer service for more details

Damaged or Defective Items:

  • If you receive a damaged or defective item, contact our customer service team immediately.
  • We will assist in resolving the issue, which may involve a return or replacement, depending on the circumstances.

We appreciate your understanding and cooperation with our refund and return policy. We aim to ensure your utmost satisfaction and make your shopping experience with H&N Jewelry truly exceptional. If you have any further questions or require assistance, please do not hesitate to reach out to our dedicated customer service team.